Firmware

NOTE: DURING FIRMWARE UPDATE, APOLLO/ODYSSEY OLED MAY DISPLAY ALL BLACK OR WHITE IMAGE. CONTINUE UPDATE UNINTERRUPTED FOR ONE HOUR, THEN CYCLE POWER.

UPON COMPLETION OF FIRMWARE UPDATE, RESET UNIT TO FACTORY DEFAULTS. TO RESET THE UNIT TAP APOLLO/ODYSSEY RESET ALL (FACTORY DEFAULTS)

Category: Odyssey/Apollo Firmware
Number of Subcategories: 1
Subcategories:
folder.png Archive Files: 2
 
Files:
pdf.png Odyssey7Q+ User Manual v2016.10 HOT

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Created
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2016-10-13
6.62 MB
pdf.png Odyssey/Apollo Firmware Update Instructions 2016.10.1641 HOT

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Created
Size
2016-06-06
58.77 KB

Odyssey/Apollo Firmware Update Instructions

To update firmware on an Odyssey or Apollo device, a Convergent Design SSD or a qualified 3rd party SSD must be used.  Note that previously recorded files will not be playable on the unit once updated, so all files on the SSD and any other SSDs must be downloaded before updating.

NOTE: DURING FIRMWARE UPDATE, APOLLO/ODYSSEY OLED MAY DISPLAY ALL BLACK OR WHITE IMAGE. CONTINUE UPDATE UNINTERRUPTED FOR ONE HOUR, THEN CYCLE POWER.

  1. ERASE & FORMAT the SSD on an Odyssey or Apollo.
  2. Mount this SSD to a computer using an SSD adapter/reader to USB-3 or Thunderbolt.
  3. Click DOWNLOAD NOW button on this page to download the Firmware Update to a folder on the computer.  Do not download directly to the SSD.  Convergent Design recommends a copy of the firmware update be maintained on the computer for possible future use.
  4. On a Windows computer, unzip the download.  Open the unzipped folder.
  5. On a Mac, the download will automatically unzip.  Open the folder.
  6. Within the download folder, copy the }Odyssey_Update{ folder from your computer to the root director of the SSD. This may also be shown as a }CD_Update{ folder.
    - Copy to the root directory; do NOT copy it into the }Clips{________Odyssey folder.
    - Copy the complete }Odyssey_Update{ folder; do NOT copy individual files within the folder.
    - Copy only the }Odyssey_Update{ folder, do NOT copy the entire contents of the folder download.  
    Note that the download’s other content includes useful software, instructions and manuals.
  7. Dismount the SSD from the computer and insert into Odyssey or Apollo.
  8. Power on Odyssey or Apollo.
    • A notice will appear recommending the use of AC power as the firmware update can take up to 45 minutes to complete.  There are CANCEL and OK buttons at the bottom of the OLED screen, but the update will proceed automatically after 30 seconds.  
    • During update a progress bar indicates how the update is proceeding, but in some cases the OLED screen will go black.  If this should happen, the update is still in progress so the device should be allowed to continue for one hour, then power cycled (see below).  Plugging a signal into SDI A IN will sometimes correct this issue.
  9. When the progress bar reaches 100%, remove the SSD from the unit and power down.
  10. Power on the unit.  When it completes booting, insert the same SSD.
  11. The Firmware Update notice will appear again. Press CANCEL.
  12. ERASE & FORMAT the SSD.

UPON COMPLETION OF FIRMWARE UPDATE, RESET UNIT TO FACTORY DEFAULTS.
TO RESET THE UNIT TAP APOLLO/ODYSSEY RESET ALL (FACTORY DEFAULTS)

For assistance, please contact our Support Desk at ++720-221-3861.  If not during normal business hours, contact our 24/7 support Dan Keaton at ++719-930-1376 or Skype “dan.keaton1”.

Odyssey Firmware

YOU MUST BE LOGGED IN TO DOWNLOAD FIRMWARE.

Convergent Design constantly works to add more features and functionality to the Odyssey family of professional monitor/recorders. This release includes new features & functionality and adds more power, performance and versatility to the Odyssey7Q+, Odyssey7Q and Odyssey7.

Use the Download Wizard on this page to find the downloads you need.

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