Support Tickets - What to Expect
DURING BUSINESS HOURS
Our support team will make every effort to reply to your Support Ticket within one business day. Typically requests that are submitted during our business hours will be replied to very promptly, whereas tickets submitted outside of normal business may take longer.
Our business hours are from 8:00AM until 5:30PM Mountain Standard Time (GMT-7) Monday through Friday.
AFTER HOURS SUPPORT
We make every effort to support our customers any time they need our assistance. If you require emergency support with Convergent Design product outside of our normal business hours please call ++1.719.930.1376 to speak with a member of our Emergency Support Team.